Just wanted to drop a note to say thank you for your help over the last few months in particular. You made the handover from my predecessor much easier for me, and you and your team have always provided an excellent level of service (even today on my last day!).
So, thank you and hope to work together again in the future.
I just want you to know that Kieran has been so determined in his efforts to help me.
He has finally achieved what he set out to do, which was to get me up and running with QuickBooks again.
Kieran would not give up on me and was so pleasant to deal with. He is a credit to you and EQ Systems.
Well done Kieran. Exceptional work.
Rita Dean, Dean Office
My laptop screen started flickering and going blank infrequently.
I had heard good things about EQ Systems and gave Phil a quick call to discuss. He was able
to remotely figure out the need to replace the screen. He then provided a very cost-effective
solution to replace the screen. I got the laptop to him and it was back with me
within a day.
A fantastic service and turnaround time. The only negative was the number of speed humps
in Brent when I dropped off the laptop, but that is something I need to take up with Brent
I would without hesitation recommend Phil from EQ systems to all my friends and family.
Shocks Shaikh, Door 2 Door Dry Clean
I want to thank you for taking the pain out of choosing a new PC for the family.
Let me start with what you didn't do. You didn't point me at a website with a gazillion options, sub-options and gizmos.
Instead you found out about my existing PC and recommended a few steps to take. After a brief review you sent me a short list of about 3 variations on a single PC, together with a recommendation as to which you thought would be best and why.
What a breath of fresh air.
The new PC was then configured by yourselves and worked out of the box. Against the odds you got it to me in time to give my youngest son a very happy Christmas. You even helped me collect a trade in fee from HP for my old PC.
I have no hesitation recommending your skills and services to anyone I know.
Dr Jason Tisdall, Tanjent
I and my colleagues have really appreciated the excellent help EQ have provided over this year - we couldn't have managed without you!
Simon Kibble, Frost Meadowcroft
Just a quick THANK YOU chaps for all your help in getting our new PCs set up. I think we are now all done and working smoothly.
Not the easiest of things for you to have managed for us and I think everyone at EQ has had a hand in this but we're very well pleased with how the process was handled and the result of your efforts.
THANKS GUYS ...
Dean Ayling, Colin Dean Residential
I can't thank Phil and the team enough for hosting my parents' email and providing them with technical support. They help my mother (who is in her 70s) whenever she has a problem with the computer - a great relief that I don't have to try and sort a problem out from 200 miles away!
They are "nice, polite young people" who deal with those a little older with patience and compassion - helping them to more independence. With their help at the end of the phone, my mother set up her new computer remotely - she was thrilled that she had managed to do this herself. Absolutely brilliant, 5* service.
Jeanie Gordon, J Gordon Acupuncture
I was actually looking for a printer a few months ago. Finally, I have it. The time in between was all down to my umming and ah-ing.
Phil does exactly what he says every week. He gave a professional service with a personal touch! He was patient, supportive, gave key details and helped me make a decision which was right for my printing needs.
To anyone that is looking for anything he does in the sphere of technology support, I have no hesitation in recommending his services. He's knowledgeable, professional and most importantly puts himself in the customer's shoes and sees the world from their perspective.
No doubt as my business grows, I would like to work with PhiI to help me along the way and I have absolute confidence in recommending Phil to anyone.
Amit Sodha, ActionCOACH
I was in need of a new computer and did not know where to start, I went to EQ Systems due to their renowned experience within the industry. I gave Phil my requirements and needs and he went away and sourced me two potential computers. I was very impressed with the knowledge Phil had, when advising me on their specifications. I am extremely pleased with my purchase and they even set it all up for me so all I had to do was plug it in and start using it.
I would not hesitate in recommending Phil to anyone needing to purchase any IT equipment or needing any technical support.
Vishal Dattani, Aston Reeve
If your business, like mine, needs IT support that is fast and flexible - then look no further than EQ Systems.
Run by my friend Phil Stanton with his great team, he really does what his business strap line says - "Business IT with a personal touch".
I would highly recommend Phil and his firm to any small or growing SME business. He helps my business here at ABFL and is a valuable tool in my business toolbox.
I am happy to recommend or refer the EQ team.
Mike Deacon, Asset Based Finance and Leasing
"The Spinning Wheel of Death" on a Mac computer usually means crash and burn for a designer, force quit and possibly losing all your hard day's work.
But who do you call to help fix your computer problem? EQ Systems, with a personal touch.
The constant Spinning wheel of death was slowing down my Mac. And I was getting frustrated losing time on a project which had tight deadlines. I contacted Phil and put a call in to arrange a day and time for one of his support engineers to call me back.
A ticket was raised and a very patient and understanding engineer called Adam responded to my email and took me through the easy steps of remotely accessing my computer. In order to run a series of test.
Witin 40 minutes, Adam updated and installed all my applications, software, security and operating system. Ran a first-aid on my Hard Drive and it passed with no issues which are always a good sign. And recommended upgrading my RAM in order to run more demanding programmes at a faster speed.
Thanks to Phil and his fabulous team of experts who offer a professional service. I now know where I stand with my computer and undersand the issues to fix.
Thank you again. I will always recommend to my contacts.
Preeti Nayee, Somethingpreeti Creative
Thank you for helping me with the purchase of my new HP laptop. I required a new home and business laptop and I cannot speak highly enough of the service you provided.
I emailed you with my basic needs and you came back with some additional questions to help find the most suitable laptop to meet my requirements.
What was even more impressive is that I made the order on Tuesday 6th March at lunchtime and the laptop was in my hands ready to be used at 6.30am in the morning on Thursday 8th.
For Business IT with a personal touch I would recommend to anyone considering purchasing a laptop to speak to EQ Systems.
David McLaren, First Choice Financial Management
I would like to commend Phil Stanton and his company EQ Systems. I had an issue with my PC, I forgot my password.
I took it to 2 outlets as well as had a friend look at it, to no joy. I gave it to Phil on the Friday and by the Monday I received an update. It was more involved than anticipated. Phil kept me updated and a few days later I had my PC back ready for use.
I was very impressed with his service and would have no hesitation in recommending EQ Systems to my friends and colleagues.
Leo Faure, RSL Plumbers
Thank you for all of the advice that you provided me with on the Laptop. It's great to be able to give someone a brief and then receive 4 options of Laptops to pick from.
What was even more impressive was that I confirmed the order with you on Friday Afternoon and advised that I had to receive the Laptop by end of play Tuesday as I was going away on the Wednesday. Not only was the laptop delivered on the Tuesday by 10.30am, when I switched it on, it was configured to my specification, name and all of the programmes were pre-installed!
This may not sound like a big thing, but it is so helpful that you don't have to do anything and you can open the box and ready to go!
Thanks once again for what was truly a remarkable service and as you know I would have no hesitation in recommending you or your company to anybody I know!
Oliver Leyens, Heath Crawford
Having struggled for years with computers, through a friend I have found EQ Systems. The company has utterly changed my life. I am now hassle-free with computers.
One telephone call to their friendly, extremely competent service and my life has taken on a new dimension. I highly recommend them.
I would just like to pass on my thanks and gratitude for the fantastic service we always receive from EQ. It is a pleasure working with you all!
Carla MacPherson, John MacPherson Hair
I ordered a new laptop from yourself recently, and I have to say that I am very happy with the purchase.
You gave me the right advice and showed me the pros and cons of the different options we were looking at.
You were very helpful and patient throughout the process. Your staff were fantastic in answering a few queries I had as well.
From the initial advice, ordering the laptop, delivery information and also the set-up/configuration was seamless.
You definitely give that personal service to your clients.
I have no hesitation in recommending you to my friends, family and clients.
Ankhit Chandaria, Heath Crawford
I am writing this testimonial to thank you and your team for the new computer that you supplied to me. I asked you to quote me for a new desktop computer as my old one was getting very slow
and temperamental, this you did quickly specifying a new computer that would meet my need at a good price.
I gave you the go ahead and the computer was bought and then the data was transferred from my old computer to the new one, I even gave you the task of transferring the data from my mother's
old steam driven computer onto my old computer so that she could have a computer that she didn't have to stoke in the morning to get it to run. Your team carried out the tasks quickly and efficiently keeping me up to date of the progress.
I would not hesitate to recommend your company to anyone that needed IT services.
Once again a big thankyou to you and your team.
Grant Sydney, Director, Sterling Heating & Plumbing
As a web based company it is essential that our IT systems are always running smoothly at all times especially given the deadlines one faces in today's world. We have been using EQ Systems as our IT Department for more than three years and they have solved many problems for us quickly and efficiently in that time.
They are always very responsive and readily available and it's a relief to know that they are available to support us. I look forward to that relationship continuing for many more years.
We have peace of mind knowing that there is a strong team of experts always at the other end of the telephone line and can be onsite within hours when we need them. We are now using all EQ System's services: Maintenance, Backup, Remote Access to our PCs and very soon we will be upgrading our email systems with EQ.
We are extremely happy to stay with Phil Stanton and EQ and would recommend their services to anyone who needs to outsource their IT department without too much of a monthly investment.
Jeremy Freeman, Director, Bamps Ltd
I came to you a little while ago asking for advice about purchasing a new printer.
Within a few hours you sent me an email giving me advice on pricing and efficiency as asked for.
You came up with just the right type of machine I was looking for so it was good enough for business but also family use.
The one you recommended came with an extended warranty and a £40 cashback.
It was just what I wanted.
As usual your advice and knowledge is first class.
To recommend you to anyone needing anything to do with I.T. or its products is not a hard task for me.
Go see Phil Stanton he'll look after you.
Thanks for all your help.
Keith Laws, K. Laws Property Maintenance
When I started my business 5 years ago I bought a domain name and then proceeded to build my business around this.
In my naivety I asked a local guy who printed my first lot of leaflets and cards to host the website for me and purchase this domain name.
Unknown to me he hosted a whole group of peoples websites and paid some kind of group rate, he didn't give me any kind of log in details or anything so effectively I didn't own it.
About 8 months in to business I suddenly found my website suspended and after painful hours of investigating found he hadn't paid his bill for his group hosting and disappeared.
It did my business a lot of damage in the early days and cost me a lot of money to get a new domain name and new stationery etc.
Now 4 years on Phil from EQ Systems has tracked him down and got my original domain back and merged it with my new website ... And now I do own it.
Thanks Phil ... It means a lot to me.
Caron Bryan, Director, 1 Stop Letting Solutions
I recently used your company twice.
On the first occasion, my PC was slowing up more and more each day - until one day it simply would not boot up at all. I dreaded the thought of having to buy a new PC - and worse of losing
data that I had not recently backed up.
I took the PC to your premises - and two days later was presented with a machine that worked and no data was lost. I signed up to your on line back up service so that I have peace of mind that every day, my data is backed up and stored off site.
When I put the computer tower back in my office - I did not push it back far enough under my desk, so that when the DVD tray was open I accidentally walked into it and wrecked the drive. I returned to your office somewhat crestfallen - but sure enough - you replaced the drive and I collected my PC less than 24 hours later.
Now that's what I call Excellent service.
I have no hesitation in recommending your company to everyone who has a PC. In these days when many companies are simply box shifters - it is a delight to deal with a knowledgeable company
with staff who are highly competent, courteous and efficient.
Mike Moradian, Print Express London
On behalf of ND Consulting, I just wanted to say thank you for the excellent job Adam did doing a clean up on my laptop.
This was the first time I had used your company and you were honest and open from the start, explaining clearly that I would only be charged for "hands on" time. Adam was knowledgeable, polite and helpful, keeping me updated throughout the process. My laptop is noticeably faster and Adam also advised there was no need for me to purchase a new laptop which was my initial plan.
Thanks again and I will have no hesitation recommending EQ Systems to my friends and family.
Noshir Desai, Founder, ND Consulting
I would like to thank you for the efficient and punctual service you gave in providing a refurbishment of my laptop.
You told me the cost of the fan replacement before carrying out the work which included parts a labour which was very reasonable.
The lab top was collected and returned by yourself and operates like a brand new computer.
I have spoken highly of you to several of my friends, letting them know of the excellent service you have provided.
I write to thank you for the excellent service offered.
I asked you to recommend me a laptop. You asked the right questions to ensure the correct specification is being offered and then provided me with a range of options.
Eventually we agreed on one model which you provided me at a competitive price.
You kept me fully informed about the delivery and I received the machine promptly.
I would have no hesitation to highly recommend you and in fact I have already done so. I thank you for the service and support.
Raanan Berlad, Partner, Berlad Graham LLP
I would like to thank Phil and EQ systems for helping me retrieve valuable lost data from my portable hard drive, which contained 7 years worth of family pictures including those of my son growing up.
As you can imagine, I was horrified when I initially plugged in the hard drive to my laptop to discover that its driver could not be detected. As someone, who is generally quite competent with technology, I took it upon myself to waste a couple of hours of my time to try and figure out how to fix it, but it was folly and at this point I was really starting to worry.
I then realised I had to call the experts in, and gave Phil from EQ systems a call as he had mentioned during one of his 60 seconds that he had helped someone else save lost data from their hard drive. After speaking to Phil, he clearly explained to me what was required to save the data, and what the best and worst case scenario would be.
After entrusting Phil with the task of saving our family memories, I was not left disappointed. In fact, I was over the moon when I received an email from Phil telling me that he was able to save all the lost data and am eternally grateful to him for achieving this.
After carrying out such a great job, I will have no hesitation in recommending Phil and EQ systems to any friends, family or businesses I know, requiring any level of IT support.
Once again, thanks to Phil and EQ Systems for all your help!
Rikin Shah, Financial Adviser, Pocock Rutherford & Co
Since I started my own business & joined BNI over 12 years ago, I have dealt with you for all my I.T. & computer needs, for which I wanted to confirm in writing how pleased I am to receive such excellent service from you.
In particular the additional cost of using your 'Virtual Back-up' for scheduled on-line back-ups has proved price-less to my business. This was evident when I used the services of another company to create a database for the purpose of mail-shots to all my clients. When this other company accidently lost all my client data, I phoned you in a panic and EO Systems were able to retrieve all my client details & re-store back to me within 15 minutes. You even gave me the choice of selecting which date I wanted my back-up information from. All this was from a panic phone-call without the need to see you in person or cause any damage to my business.
For this I am truly grateful.
You have always been totally knowledgeable, professional & helpful & I would have no hesitation in recommending you to my clients, family or friends and have already done so.
Many thanks again,
Robert Loomes, Safeclean Harrow
I would like to thank you and your team at EQ Systems for the professional support and efficient service provided to my company over the past two months.
As a hands on designer I work closely with my team in the studio and so it is critical that my business has reliable computer equipment and fast accessible back up facilities to enable us to support our clients demands. Our studio is full of Apple Macs, PC's, Mobile Devices as well as other gadgets and gizmos but as we all know technology quickly becomes old, tired and slow.
It's reassuring to know that EQ Systems always have my full current system spec to hand and can provide us with the necessary new equipment, software and online set-up whenever we need to upgrade. They have also helped us connect with the right leasing companies and ensured the whole process was completely seamless and with very little disruption to our working schedules.
Now thats what you call 'working in partnership'.
Our new bespoke back-up solution ideal for our business module, and the new computer equipment with pre-installed software was just perfect to enable us to just 'plug and play'.
We still have more upgrading to carry out so I look forward to being in contact soon.
Many thanks again Phil and I have absolutely no hesitation in referring EQ Systems to all my clients and suppliers.
Alex Nicolaou, Design Director, Origin 1