We try to be flexible to accommodate your requirements, and that includes our support options.
Our services are charged for on a time basis at our standard hourly rate, rounded to the nearest quarter hour - we don't just round up to the next quarter hour or charge for "part quarter-hours!"
- Our standard hourly rate is currently £60 + VAT.
- All off-site labour charges are subject to a minimum charge, currently £45 + VAT.
Simply purchase a block of time in advance, at our standard hourly rate.
When you call us for phone or remote support, we will deduct the time spent from your pre-paid balance, rounded up to the next whole minute. There is no minimum charge, you just pay for what you use!
Pre-paid time does not need to be used within a certain time limit, so buy as much as you like!
Monthly support contract
Our standard monthly support contract offers unlimited phone and remote support for £30 + VAT per user per month, with lower prices for higher numbers of users, subject to a minimum term of 12 months.
We can also negotiate contracts tailored to your requirements and/or budget, which can include limited or unlimited amounts of phone and remote support, regular scheduled maintenance visits and even limited or unlimited emergency call-out cover.
All monthly support contract customers benefit from a reduced hourly labour rate, currently £50 + VAT, for any chargeable work not covered by the contract, such as on-site visits.
On-site visits are charged at our standard hourly rate, and in addition are subject to a fixed call-out charge ranging from £20 to £65 for London and most surrounding postcodes.
Our standard minimum charge will apply to all on-site visits.
For visits further afield or overseas, rates are negotiable - please contact us to discuss.